Canada Revenue Agency’s transition to digital correspondence

The Canada Revenue Agency (CRA) transition from paper notices to digital correspondence for business taxpayers begins for new business accounts on May 12, 2025 and existing business accounts on June 16, 2025.

Accessible through The CRA’s secure My Business Account portal ⁠–⁠ these changes make online mail the default delivery method for most business correspondence. Notices of assessment and other tax‑related documents will primarily be delivered digitally. Items such as cheques for businesses without direct deposit will continue to be sent via paper mail. Businesses should continue to keep their mailing addresses updated to receive any paper correspondence. The CRA has also introduced functionality in the My Business Account portal to opt out of digital delivery.

To reduce the risk of lost or delayed notices due to physical mail, this change is intended to streamline communication and encourage businesses to register for My Business Account. However, it could also introduce new complications and lead to further delays or issues, especially for older businesses that have not previously needed to register for a My Business Account. This is compounded by the struggles taxpayers and advisors have had with The CRA’s online platforms in recent months.

The registration process for a CRA account and a My Business Account can take several days or weeks to conclude, so it is important to begin as soon as possible to ensure that you are in position to begin receiving digital correspondence ahead of the June 16 transition. Below are helpful CRA links and guides that offer step‑by‑step instructions and additional information to support you through the process:

• Help using your CRA My Business Account

• Register for a CRA account

• Email notifications from The CRA ⁠–⁠ Businesses

• Electronic mailing list ⁠–⁠ Businesses ⁠–⁠ Tax information newsletter

Next steps

Contact your Baker Tilly advisor to learn more about how we can help you navigate the complexities of the Canadian tax system.

Information is current to May 14, 2025. The information contained in this release is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavour to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act upon such information without appropriate professional advice after a thorough examination of the particular situation.