Be part of something bigger. Build with us today — Now, for tomorrow.
At Baker Tilly, we care about the impact you make. That’s why we’re invested in your growth from day one—because the steps you take today define your tomorrow.
We are looking for an Front Desk Administrator to join our Internal Client Service team — a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll collaborate with a dynamic team of professionals, united by a shared commitment to making a difference—for our clients, our communities, and one another.
Baker Tilly is a leading advisory and accounting firm dedicated to building better futures. With global reach and local roots, we combine the scale of a network with the trust of strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with clarity.
“There is no limit to the growth opportunities at Baker Tilly. We pride ourselves on promoting talent when we see it, and work with each professional to define what success means for them.”
Your Role:
- Greeting & Welcoming: Professionally greet clients, visitors, and staff, creating a warm and inviting atmosphere.
- Phone Management: Answer and route calls promptly, take accurate messages, and ensure timely delivery.
- Client Assistance: Support clients with scheduling, inquiries, and general information, delivering exceptional service.
- Appointment Coordination: Schedule and manage appointments efficiently, maintaining an organized calendar.
- Office Operations: Oversee office organization, manage mail and deliveries, and maintain adequate supplies.
- Communication Liaison: Act as the central point for internal and external communication, ensuring accurate and timely information flow.
- Administrative Support: Provide clerical assistance, including document preparation, filing, and data entry.
- Confidentiality: Safeguard sensitive information and adhere to data protection policies.
- Issue Resolution: Address client concerns professionally and escalate when necessary.
- Team Collaboration: Work closely with colleagues to ensure smooth operations and provide support as needed.
What you bring to the table:
- Post-secondary diploma or degree.
- Minimum 3-5 year’s work experience in a professional services work environment in a similar role. Customer facing client service experience is considered an asset.
- Familiarity with Caseware, Caseview and Doc-It would be an asset as is familiarity with accounting terminology.
- Excellent verbal and written communication skills, with a professional and friendly demeanor.
- Strong organizational and time management abilities.
- Ability to handle multiple tasks simultaneously, prioritize effectively, and work well under pressure.
- Discretion and ability to maintain confidentiality when dealing with sensitive information.
- Strong attention to detail and accuracy.
- Proficient in using Microsoft Office software, including Excel, Word, PowerPoint, and Outlook.
Where You'll Work:
Niagara, ON
Job type:
Permanent, Full-time
When you join Baker Tilly, you become part of something bigger—an ambitious, forward-thinking company that puts people first. Ideas matter, perspectives count, and every contribution builds a stronger future. If you’re ready to make an impact, we’re ready to meet you.
We offer a very competitive salary and benefits package based on experience and qualifications, as well as the opportunity to excel and advance your career in a dynamic public accounting environment.
We thank all applicants for their interest but only those candidates selected for an interview will be contacted.