Baker Tilly

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Accessibility Standard for Client Service

Baker Tilly Durham LLP and Baker Tilly Durham Consultants Inc. are committed to excellence in serving all clients including people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services, allowing them to benefit from the same services, in the same place and in a similar way as other clients. Our client service policies and procedures will be in keeping with the principles of independence, dignity, integration, and equality of opportunity.

We will communicate with people with disabilities in ways that take into account their disability.

Assistive devices
Assistive devices may be used by clients to access our goods and services.

Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.  If a service animal is excluded by law from our premises, we will ensure that alternative means are available to enable the person with a disability to access our goods and services.

Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.  At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the premises.

Notice of temporary disruption
We will make reasonable efforts to provide notice in the event of a planned or unexpected disruption in the facilities or services where we have control over such facilities or service.  The notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be posted on the main level of our premises at 200 - 1748 Baseline Road West, Courtice, Ontario, as well as on our website.

Training for staff
We will provide training to employees and others who deal with the public or other third parties on our behalf. 

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the client service standard;
  • Information regarding our policies, practices and procedures relating to client service standards;
  • How to interact and communicate with people with various disabilities;
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person;
  • What to do if a person with a disability is having difficulty in accessing our services.

This training will be provided to new staff as soon as practical after an individual assumes responsibility related to the public.

Staff will also be trained when changes are made to our plan.

Feedback process
We welcome feedback as it encourages continuous service improvements.  Clients who wish to provide feedback on the way Baker Tilly Durham provides goods and services to people with disabilities can provide feedback via email at, in writing or by telephone at 905.579.5659.

Modification to this and other policies
Any policy of Baker Tilly Durham that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Documents required by the Accessibility Standards for Client Service are available upon request.  When providing a document to a person with a disability, we will work with the individual to determine options in order to provide the document or the information obtained in the document in a format that takes the person’s disability into account.